I contacted the store on April 8, 2020, with some questions about the Nightshift kits they had on offer. Gwen got back to me very quickly with the information I needed, and so I ordered two kits that day (instead of the one I planned to buy). I have not received the kits yet (today is April 26), but they have to come to me in the Southeastern US from Western Canada. Given the slowdown of mail caused by the pandemic, particularly internationally, I cannot complain about it. I am sure they will get here.
I will definitely look to this store again when the need arises, and I hope to visit when I am in the Vancouver area in 2021.