💜 To ensure everyone's safety, only one healthy staff member is working throughout the pandemic. We're disinfecting regularly, thoroughly washing hands before packing up your order, and maintaining safe physical distancing through contact-free pickup for our local customers.
💜 Because our online orders have increased so much (thank you!!!) we are now aiming to ship orders within 2-3 business days.
💜 USA customers: there are significant delays at the Canada/USA border, and within USPS and Canada Post. We are now offering free upgrades to trackable shipping: select "Small Packet USA Air" and we will automatically upgrade to Tracked Packet.
💜 International customers: there are significant delays in all worldwide postal systems and international borders. We have temporarily removed all untrackable international shipping options. We understand that this is frustrating and expensive, but with delays of up to several months for international shipments, we need to be able to trace your packages. Thanks for your understanding.
💜 Campbell River customers: if you live in seniors housing or if you are ill, we will deliver your online purchase at no charge between Storries Beach and Campbellton. Please email us at firstname.lastname@example.org to organize delivery.
💜 For local pickup, we're offering contactless pickup for your online purchases. We'll set out your purchase on the table outside the door for pickup at a prearranged time: let us know when you’d like to pick up, and we’ll make sure your items are ready and waiting about 10 minutes before then. (Don't worry... we keep a very close eye on your purchase to ensure that it's picked up by the right person.)
💜 We wish you peace and health during these difficult days. Knit on, friends.